FAQ

General Inquiries

How do I track the progress of my order?
As soon as your transaction is completed, a confirmation message with your purchase breakdown will be sent to your email. You can follow the dedicated tracking link inside that message for real-time delivery and shipping status updates.

Can I update or cancel my order after placing it?
Order adjustments or cancellations can only be processed before your items enter the fulfillment queue. Once your order transitions to "Preparing for Shipment," "Dispatched," or "Delivered," no further changes or cancellations can be applied.

Payment & Financials

What payment solutions do you support?
We provide safe and encrypted checkout through two primary payment options:

• PayPal: Securely processes Visa, Mastercard, American Express, and Discover through PayPal’s trusted checkout portal.
• Credit & Debit Cards: Direct encrypted card processing accepting Visa, Mastercard, American Express, and Discover.

What currency will my transaction be processed in?
All orders are billed in US Dollars (USD $). If your payment card or bank uses a different currency, your card issuer will automatically handle the conversion based on current exchange rates at checkout.

Do you support flexible split-payment or installment plans?
Yes! Flexible installment plans (up to 3 payments) are available at checkout, subject to your region and provider eligibility.

Shipping & Fulfillment

Which regions do you ship to?
Spookybase offers international shipping services across North America, Europe, Asia, Central America, and Oceania. (Tip: All orders over $59 qualify for free standard global delivery!)

What is the estimated delivery timeframe?

Order Handling: Standard item preparation takes 3–7 business days.

Transit Time: Delivery timeframes vary depending on your selected shipping method and destination country.

How do I monitor my parcel during transit?
Once your order leaves our facility, you will receive a dispatch confirmation email containing your tracking code and a direct tracking portal link.

What should I do if I am unavailable during delivery?
If you miss your delivery, the local carrier will usually re-attempt delivery on the following business day or leave a delivery notice. Depending on local postal services, you may also be directed to pick up your package at a nearby collection point.

Returns & Exchanges

What is your return policy?
We gladly accept returns within 14 days of receipt. To qualify for a return, merchandise must remain unworn, unwashed, and in its original condition with all tags and original packaging intact.

May I exchange for another size or item?
Yes, exchange requests follow the same 14-day eligibility window. Simply reach out to our customer care team with your order number and your preferred replacement details.

Who covers the cost of return shipping?
Return shipping fees depend on the reason for the request. If the return is caused by a damaged item or an error on our part, return postage is fully covered. For general returns, return shipping costs may be deducted from your final refund total.

How long does it take to process a refund?
After your returned package arrives at our processing center, inspection typically takes up to 14 business days. Once verified, your refund or replacement will be issued within 14 days.

Need Additional Help?
Have extra questions or need assistance with an ongoing order? Please don’t hesitate to contact our customer support team anytime at service@spookybase.com. We are always delighted to help!