Return & Refund Policy

Thank you for choosing Spookybase! We hope you love your new apparel. However, if an item isn't quite right, we are here to assist you with a straightforward, hassle-free return process. Please read our detailed guidelines below.

Return Eligibility & Timeframe

To qualify for a return or refund, your request must be submitted within 14 calendar days of order delivery.

Returned items must meet the following criteria:

  • Unworn, unwashed, and unaltered in any way.
  • In the same pristine condition as when received.
  • Packed securely in the original packaging with all original labels and tags attached.

How to Initiate a Return

  • Request Authorization: Email our customer care team at service@spookybase.com to inform us of your return and receive the official return shipping address and instructions.
  • Pack Your Order: Securely place the item in its original packaging along with your order receipt or proof of purchase.
  • Ship the Package: Send your parcel to the authorized return address provided by our support team.

Refund Inspection & Processing Timelines

  • Inspection Period: Once your return arrives at our facility, our quality team will inspect the item. Please allow up to 14 business days from receipt for processing.
  • Payout Authorization: Upon approval, your refund will automatically be credited back to your original payment method.
  • Bank Processing Time: Depending on your financial institution or credit card provider, it may take 1 to 2 billing cycles for the credited funds to appear on your statement.
  • Notification: You will receive an automated confirmation email as soon as your refund has been officially issued.

Non-Returnable & Exceptional Items

For health, hygiene, and safety considerations, the following categories are strictly excluded from returns or exchanges:

  • Intimate apparel, underwear & swimwear
  • Perishable or fragile goods
  • Customized, tailored, or personalized merchandise
  • Digital downloads or downloadable software
  • Gift cards

(Note: If you receive a defective item, damaged in transit, or incorrect, please notify us immediately at service@spookybase.com with photo evidence so we can arrange a complimentary replacement or a full refund.)

Return Shipping Charges

  • Customer Preference Returns: If you are returning an item due to change of mind, personal preference, or size misselection, you will be responsible for covering the return shipping fees.
  • Spookybase Errors or Defective Items: If the return is due to a manufacturing defect, damaged goods, or an error on our part, Spookybase will cover all return shipping costs or issue a prepaid return shipping label.

Contact Our Support Team

If you have additional questions or require further assistance with your return status, please feel free to reach out to our dedicated support team anytime at service@spookybase.com.