Payment Policy

At Spookybase, we are committed to providing a seamless, secure, and flexible checkout experience. All payment transactions are protected by industry-standard encryption to ensure your financial security.

Accepted Payment Options

We offer several reliable payment methods for your convenience:

  • PayPal Gateway: Our primary and most popular checkout method. You can complete your purchase using your PayPal balance, linked bank account, or major credit/debit cards (Visa, Mastercard, American Express, and Discover).
  • Direct Credit & Debit Cards: We accept direct card payments through Visa, Mastercard, American Express, and Discover.

(Security Note: All payment processing is managed via secure, PCI-DSS compliant payment gateways. Spookybase never stores, captures, or accesses your full card numbers or sensitive payment details.)

Billing Currency & International Exchange

All orders on Spookybase are billed in US Dollars (USD $). If your local card or bank account uses a different currency, your financial institution will automatically calculate and apply its prevailing exchange rate during checkout.

Flexible Split-Payment & Installment Plans

To make shopping for your favorite apparel even easier, we support split-payment solutions allowing you to divide your purchase into up to 3 installments. Eligible customers will automatically see this payment option presented during the checkout process.

Order Modifications & Cancellation

If you need to edit your shipping address or adjust items in your order, please contact us immediately at service@spookybase.com. Please note that order edits or cancellations can only be made before shipment. Once your order enters the fulfillment and dispatch queue, changes can no longer be applied.

Missing Order Confirmation Email?

An automated purchase receipt and confirmation email are sent instantly upon completing checkout. If you do not locate it in your inbox:

  • Check your Spam, Junk, or Promotions folders.
  • Verify that the email address entered during checkout was free of typos.
  • Contact our customer support team at service@spookybase.com to verify your purchase details.

Payment Assistance & Inquiries

If you encounter any payment errors or have billing questions, please reach out to our dedicated support team anytime at service@spookybase.com.